US Rental Terms and Conditions

Rental Terms

Rental Agreement
An equipment rental agreement identifying governing terms and conditions is required for all accounts. Contact In-Situ Rentals for details.

Rental Period
The rental period starts on the day after the equipment is shipped, and billing continues through the day before the equipment is received in Fort Collins, Colorado. Customers will not be billed for Saturday and Sunday if In-Situ Rentals receives the equipment on Monday or ships the equipment on Friday.

Shipment
Typical shipment is via FedEx Priority Overnight. Shipment is prepaid and included in the invoice. Return shipment costs, including insurance, are the responsibility of the customer.

Invoicing
In-Situ Inc. invoices at the end of the rental period, or at 31 days, with 30-day payment terms.

Return Policy

Rental Terms and Conditions

Rental Period – The rental period begins one business day after shipment of equipment to Customer, unless Saturday delivery is requested, in which case billing begins on Saturday. Billing continues through the day before the equipment is received in Ft. Collins, Colorado. In-Situ (ISI) does not bill for Saturday and Sunday if the equipment is received by ISI on Monday. In cases where Customer picks up equipment from ISI, the rental period starts on the day the equipment is picked up and ends the day of return delivery to ISI. The minimum rental period is one day (24 hours).

Shipment – The customer is responsible for shipping charges in both directions. All instrumentation is examined, checked, and cleaned prior to shipment to assure performance. All equipment is shipped standard Federal Express overnight, unless otherwise specifically stated on the purchase order by the Customer. ISI agrees to ship equipment to Customer in compliance with all applicable federal, state, and local rules, regulations, and procedures. Customer agrees to comply with all applicable federal, state, and local rules, regulations, and procedures when returning equipment to ISI and to return the equipment in its original shipping containers, whenever possible. Department of Transportation (DOT) regulations apply to shipments containing potential hazardous material. ISI may ship equipment containing lithium batteries, considered potentially hazardous by the DOT. These regulations apply for shipments either to the Customer from ISI or from the Customer to ISI. Federal laws provide for penalties if such regulations are not followed. ISI is required by law to report any violations known to it. Further information about shipping can be obtained from ISI.

Cancellation – Orders that are cancelled less than 24 hours from ship date may be charged a $100 restocking fee. If an order is cancelled after equipment has been shipped, Customer agrees to pay charges incurred by standard rental period as defined above, plus all shipping charges.

Customer Obligations – Equipment is to be returned to In-Situ Inc. by the customer in good condition and repair, wear from reasonable and proper use excepted. Cleaning and decontamination charges will apply if such service is deemed necessary. The customer is responsible for damage to equipment due to abuse, misuse, or negligence and agrees to pay repair or replacement cost. The customer shall not make any modifications, additions, or improvements to the equipment and shall use it only for the purpose and in the manner which the manufacturer intended. Product descriptions and specifications in ISI Catalog reflect representations made by the manufacturers and do not constitute guarantees or warranties of In-Situ.

Inspection – Customer agrees to inspect the equipment on receipt and notify ISI immediately of any damage to the equipment. In the event of any failure caused by shipping, Customer agrees to contact ISI within one day following discovery of the problem for return instructions, and Customer agrees to return the failed equipment with ISI’s instructions.

Rental Agreement – With respect to all rental equipment, CUSTOMER SHALL NOT IN ANY EVENT BE ENTITLED TO RECOVER FROM ISI AND ISI SHALL NOT BE LIABLE FOR, ANY INDIRECT, CONSEQUENTIAL, SPECIAL OR INCIDENTAL DAMAGES OF ANY KIND OR NATURE WHATSOEVER, INCLUDING BUT NOT LIMITED TO DAMAGES OR REIMBURSEMENT FOR LOSS OF PROFIT, MANUFACTURING COSTS, LABOR COSTS, SALES COSTS, OVERHEAD EXPENSE, AND/OR LOSS OF GOODWILL. UNDER NO CIRCUMSTANCES SHALL CUSTOMER, OR ANY OTHER PARTY, RECOVER FROM ISI FOR ANY SUCH CLAIMS ASSERTED HEREUNDER IN EXCESS OF THE RENTAL PRICE OF SUCH RENTAL EQUIPMENT, WHETHER SUCH CLAIM IS IN THE NATURE OF A BREACH OF CONTRACT OR WARRANTY, OR A TORT, OR A TORTIOUS BREACH OF CONTRACT OR OTHERWISE.

Long-Term Rental Program

In-Situ, Inc. is pleased to offer a long-term rental solution to meet the needs of our customers.  As the manufacturer of innovative monitoring equipment, we can rent equipment direct to customers at lower prices by shortening the supply chain from the manufacturer to the renter.  The customer keeps the equipment for the duration of the contract making the equipment available at a moment’s notice and without the commitment of ownership.

Program Details

Available Equipment

The In-Situ Long-Term Rental Program is ideally suited for customers doing frequent, routine groundwater sampling, where rentals are common.  As such, the program focuses on the Aqua TROLL 600 Low-Flow Groundwater Sampling Kit, however, other equipment for additional applications may be available on a case by case basis.

Rental Period and Rates

The long-term rental period begins on the first business day following receipt of the equipment and continues for 12-months.  Rates are based on full-month increments.  Partial months are rounded up to the next full month.

Swap Outs

To ensure proper function and extended life of water quality sensors, they can be swapped for factory cleaned, calibrated, and maintained sensors on an agreed upon schedule during the rental period.  Shipping costs for the agreed upon swap outs will be charged upfront on the first invoice and are non-refundable.  Additional swap outs beyond the agreed upon number are available with the customer responsible for all shipping costs at list price.

For the standard Aqua TROLL sensors (pH/ORP, conductivity/temperature, RDO, and turbidity) the proposed swap out schedule is quarterly (every 3 months).

Cancellation

If the long-term rental is cancelled at or before 3 months from the beginning of the first contract period, the rental cost will be calculated at the standard short-term rates.  If the contract is cancelled after more than 3 months but before the end of the contract (12 months), the rental cost will be calculated as the number of months rented at the long-term rate plus a 1-month early termination fee.

Shipping

Equipment will be shipped via ground shipping and the customer is responsible for all shipping costs.  Non-refundable flat-rate shipping charges for the duration of the contract will be charged on the first invoice of the contract period.  This cost will not be pro-rated in the event of early termination.  Expedited shipping (i.e., guaranteed faster than ground) is available at the customer’s expense. 

Inspection

Customer agrees to inspect the equipment on receipt and notify In-Situ immediately of any damage to the equipment.  In the event of any failure caused by shipping, customer agrees to contact In-Situ within one day following discovery of the problem for return instructions, and customer agrees to return the failed equipment with In-Situ’s instructions.

Renewals

At the end of the first 12-month contract, the customer may choose to renew for another 12-month period.  Shipping charges for the new 12-month contract will be charged on the first invoice of the new contract.

Customer Obligations

Equipment is to be returned to In-Situ by the customer in good condition and repair, wear from reasonable and proper use excepted.  Cleaning and decontamination charges will apply if such service is deemed necessary.  The customer is responsible for damage to equipment due to abuse, misuse, or negligence and agrees to pay repair or replacement cost at In-Situ’s discretion.  The customer shall not make any modifications, additions, or improvements to the equipment and shall use it only for the purpose and in the manner which the manufacturer intended.

Consumables

Consumables related to the product(s) on rent such as tubing and calibration solutions are available for purchase at a discount during the contract period.  Consumables will be shipped with swap out shipments when possible.  Customer is responsible for shipping charges outside of the swap out schedule.

Invoicing

Invoices will be sent monthly with payment terms of net 30.  Payment can also be made with a credit card.

Technical Support

In-Situ’s technical support staff are available 24 hours a day, every day of the year to assist customers with technical issues.  Should long-term rental equipment require inspection or repair at In-Situ’s facility, a replacement unit will be shipped at In-Situ’s expense.